Back to main page
Online Library
FAQ
Login to Helpdesk
EN
EN - English
Moneyvault Helpdesk
The Moneyvault Helpdesk is the first point of contact for all questions relating to the Moneyvault Service
Suggested Articles
About Moneyvault
Use the links bellow to search for information about us
Moneyvault
What is Moneyvault?
How are my funds kept safe?
About Paynetics AD
About Paystratus Group Ltd
Where are we based?
Moneyvault Account
Applying for a Moneyvault Account
Will it affect my credit rating?
How to check progress of my application?
What documents can I use to verify my details?
How do I get an account with Moneyvault?
Moneyvault Mobile App and Web App
Which devices can use the app?
I've forgotten my password.
Refreshing my data
Servicing through Chat
Contact us
My Moneyvault Mastercard
Can I place a temporary block on my card?
What is a one time passcode?
My card is subject to a fraudulent purchase.
Moneyvault Virtual Prepaid Mastercard®
How to retrieve PIN?
Moneyvault Security
What can I do to stay safe from fraud?
What is Strong Customer Authentication?
How do I make a report?
How do I keep my Moneyvault account safe?
I received a suspicious email from Moneyvault
Banking Licence Application
We are applying to become a bank!
Account type changes once we become a bank.
When will Moneyvault become a bank?
Safeguarding once Moneyvault becomes a bank.
Will balance limits increase?